Information We Collect

We may collect the following types of information when you visit our website, contact us, create an enquiry or place an order with Kavya Ethnics.

Personal Information

• Full name
• Complete delivery address, including postal PIN code
• Phone number and WhatsApp number
• Email address
• Payment-related information processed securely by authorised payment gateways

Kavya Ethnics does not directly store your complete debit card, credit card or banking credentials.

Automatically Collected Information

• Internet Protocol address and browser type
• Pages visited and time spent on the website
• Device information, such as mobile, tablet or desktop
• Cookies, analytics technologies and advertising pixels

How We Use Your Information

• Order fulfilment: To process, confirm, pack, dispatch and deliver your order.
• Communication: To send order confirmations, tracking updates, payment notifications and delivery information.
• Customer support: To respond to product enquiries, returns, exchanges, complaints and other support requests.
• Marketing: To send information about offers, new arrivals, collections and festive promotions, where permitted.
• Website improvement: To understand browsing behaviour and improve our website, products and customer experience.
• Fraud prevention and security: To identify suspicious activity, protect transactions and maintain the security of our services.
• Legal compliance: To maintain records required under applicable Indian tax, accounting, consumer protection and business laws.

You may unsubscribe from promotional email or marketing communications at any time.

Data Sharing

We do not sell or rent your personal information. We may share limited information with trusted service providers when necessary to operate our business and fulfil your order.

• Courier and logistics partners: Your name, delivery address and phone number may be shared for order delivery and tracking.
• Payment gateways: Transaction information may be processed for secure payment authorisation and settlement.
• Technology and hosting providers: Information may be processed by platforms used to operate, secure and maintain our online store.
• Marketing and analytics platforms: Platforms such as Meta and Google may receive cookie, device or audience-related information for analytics and advertising.
• Professional advisers: Information may be shared with accountants, auditors or legal advisers when reasonably necessary.
• Government or legal authorities: Information may be disclosed when required by applicable law, regulation, court order or lawful government request.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to maintain website functionality, remember your preferences, analyse website traffic and provide relevant advertisements.

Cookies may also help us understand which pages and products are most useful to visitors. Some cookies are necessary for functions such as shopping carts, checkout and account security.

You may disable or delete cookies through your browser settings. However, doing so may affect the performance or availability of certain website features.

Data Security

We take reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, alteration, misuse, disclosure or loss.

Online payments are processed through secure payment gateways that use encryption and applicable payment security standards.

No method of online transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, absolute security cannot be guaranteed.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide customer support, resolve disputes, prevent fraud and comply with applicable legal, tax and accounting requirements.

Certain order, invoice and transaction records may need to be retained even after you request deletion where retention is required by law.

Your Rights and Choices

Subject to applicable law and verification of your identity, you may contact us regarding the following requests:

• Access: Request information about the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate or incomplete information.
• Deletion: Request deletion of eligible personal information, subject to legal and operational retention requirements.
• Marketing opt-out: Unsubscribe from promotional communications at any time.
• Withdrawal of consent: Withdraw consent where our processing relies on your consent, subject to applicable legal limitations.

Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information directly from minors.

If you believe that a minor has provided personal information to us without appropriate permission, please contact us so that we may review and remove the information where appropriate.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services. Their privacy practices are governed by their own policies, and Kavya Ethnics is not responsible for how those third parties collect or process information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of our website or services after an update indicates your acknowledgement of the revised policy.

Contact Us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Kavya Ethnics.