Shipping Coverage

We currently deliver to serviceable PIN codes across India through authorised courier and logistics partners.

Delivery availability depends on the destination PIN code, courier coverage, product type, order value and payment method.

A location may occasionally become temporarily unserviceable because of courier restrictions, weather, operational disruptions or other circumstances outside our reasonable control.

Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation.

Processing may include:

• Payment or Cash on Delivery verification.
• Product availability confirmation.
• Quality inspection.
• Packing and preparation of shipping documents.
• Courier assignment and pickup scheduling.

Orders placed after business hours, on Sundays or on public holidays will normally begin processing on the next business day.

Processing may take longer during major sales, festive periods, unusually high order volumes or circumstances outside our reasonable control.

Order Confirmation

After successfully placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another contact method provided during checkout.

An order acknowledgement does not guarantee dispatch if:

• The payment is unsuccessful or cannot be verified.
• The product becomes unavailable.
• The delivery address or PIN code is incomplete or unserviceable.
• The order requires additional verification.
• We reasonably suspect fraudulent or unauthorised activity.

If we cannot process an order, we will contact you using the details supplied during checkout.

Estimated Delivery Time

Standard delivery generally takes 4–7 business days after dispatch for most serviceable locations in India.

Estimated delivery times vary by destination:

These timelines are estimates and not guaranteed delivery dates. Processing time occurs before the delivery period begins.

The estimated total time from order confirmation to delivery will ordinarily include:

• 1–2 business days for processing; and
• The applicable delivery period after dispatch.

Business Days

For this policy, “business days” generally means Monday through Saturday, excluding Sundays, national holidays, applicable public holidays and days on which courier operations are unavailable.

Delivery schedules may differ by courier partner and destination.

Shipping Charges

Kavya Ethnics offers free standard shipping on prepaid orders within India, unless a different shipping charge is clearly displayed during checkout or stated as part of a specific offer.

Cash on Delivery orders may include an additional handling or shipping fee. Any applicable charge will be displayed or communicated before the order is confirmed.

Cash on Delivery

Cash on Delivery may be available for eligible orders of up to ₹3,000, depending on the destination PIN code, order value, product and courier availability.

A Cash on Delivery handling fee of approximately ₹30–₹50 may apply. The applicable fee will be shown during checkout or communicated before order confirmation.

We may contact you by phone or WhatsApp to verify a Cash on Delivery order before dispatch.

An order may be delayed or cancelled if we cannot complete the required verification.

Please Ensure That

• The delivery address is complete and accurate.
• The recipient is available at the address.
• The recipient has the required payment amount or an accepted payment method.
• The phone number provided during checkout remains reachable.

Repeated refusal of confirmed Cash on Delivery orders, repeated failed delivery caused by the customer or suspected misuse may result in Cash on Delivery being unavailable for future orders.

Prepaid payment options may still remain available.

Courier Partners

Depending on serviceability, destination, package specifications and order value, shipments may be handled through logistics providers such as:

• Shiprocket-associated courier services.
• Delhivery.
• Blue Dart.
• DTDC.
• India Post.
• Other authorised courier or logistics partners.

Kavya Ethnics selects an available courier based on serviceability, reliability, delivery location, package requirements and operational considerations.

Customers generally cannot select a specific courier unless that option is expressly provided during checkout.

Shipment Tracking

Once your order has been dispatched, tracking information may be sent by email, SMS, WhatsApp or another available communication method.

Tracking information may include:

• The courier partner’s name.
• The shipment or tracking number.
• A link to the courier’s tracking page.
• The current shipment status.

Courier tracking systems may take up to 24–48 hours after dispatch to display the first movement or status update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name.
• House, building or flat number.
• Street, area and landmark.
• City, district and state.
• Correct postal PIN code.
• Active phone number.

Please contact us immediately if you notice an address error.

We may be able to update the address only before the order is dispatched. Address changes after dispatch depend on courier approval and cannot be guaranteed.

Additional shipping or return-to-origin charges may apply when delivery fails because the customer provided incorrect, incomplete or inaccessible address information.

Delivery Attempts

The courier partner will attempt delivery in accordance with its applicable operating procedures.

Depending on the courier and destination, the courier may:

• Call or message the recipient before delivery.
• Make one or more delivery attempts.
• Request updated directions or address information.
• Hold the parcel temporarily at a local facility.
• Return the parcel to Kavya Ethnics if delivery cannot be completed.

Failed Delivery and Return to Origin

A shipment may be returned to us as Return to Origin when delivery cannot be completed because of circumstances such as:

• An incorrect or incomplete address.
• An incorrect or unreachable phone number.
• The recipient being unavailable.
• The recipient refusing the shipment.
• The delivery location being inaccessible.
• Cash on Delivery payment not being available.
• Repeated unsuccessful delivery attempts.

If a prepaid shipment is returned to us, we will contact the customer to discuss re-dispatch or another available resolution.

Re-shipping charges may apply when the failed delivery was caused by incorrect customer information, refusal, non-availability or another reason attributable to the recipient.

If the failure was caused by Kavya Ethnics or the courier, we will provide an appropriate resolution without charging the customer an additional re-shipping fee.

Refused Cash on Delivery Orders

Please place a Cash on Delivery order only when you genuinely intend to receive and pay for it.

If a confirmed Cash on Delivery order is refused without a reasonable explanation, we may:

• Contact the customer to understand the reason for refusal.
• Restrict Cash on Delivery on future orders.
• Require prepaid payment for future purchases.

This does not affect a customer’s rights where a package is visibly damaged, incorrect, tampered with or otherwise subject to remedies under applicable law and our Return and Refund Policy.

Delayed Shipments

Although we make reasonable efforts to meet estimated timelines, delivery may be delayed because of:

• Public holidays and festive-season demand.
• High order or courier volumes.
• Weather conditions or natural disasters.
• Strikes, transport interruptions or civil disturbances.
• Government restrictions or local closures.
• Remote, restricted or difficult-to-access locations.
• Incorrect or incomplete delivery details.
• Courier network or technical disruptions.
• Other circumstances outside our reasonable control.

Kavya Ethnics will assist customers with tracking, courier escalation and an appropriate resolution where a shipment is materially delayed.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer law.

Lost Shipments

If tracking shows no meaningful movement for an extended period or the courier confirms that a shipment may be lost, please contact us.

We will raise an investigation with the courier partner. Courier investigations may require supporting information and may take several business days.

If the shipment is confirmed as lost, we will provide an appropriate replacement or refund, subject to product availability, the payment method and applicable law.

Damaged or Tampered Packages

Please inspect the outer packaging at the time of delivery wherever reasonably possible.

If the package appears visibly opened, severely damaged or tampered with:

• You may refuse delivery and inform us immediately; or
• If accepted, record photographs or a clear unboxing video before opening the package further.

Contact us as soon as possible with:

• Your order number.
• Photographs of the outer packaging.
• Photographs or video of the product and shipping label.
• A description of the issue.

Claims involving damaged, missing or incorrect products will be handled under our Return and Refund Policy .

Split Shipments

An order containing multiple products may occasionally be shipped in more than one package because of product availability, package size or operational requirements.

Separate tracking information may be provided for each shipment. You will not be charged an additional shipping fee solely because we divide an order into multiple shipments.

Order Cancellation Before Dispatch

You may request cancellation before an order has been dispatched by contacting us promptly.

A cancellation request is not confirmed until it has been accepted by our team.

Once an order is dispatched, it generally cannot be cancelled through the cancellation process.

An eligible return or refund request may instead be submitted under our Return and Refund Policy .

Contact Us

For questions regarding shipping, delivery or order tracking, contact Kavya Ethnics.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in courier coverage, shipping charges, delivery procedures, business operations or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

Changes will not ordinarily alter an order that has already been accepted unless required by law or agreed with the customer.