Your privacy is important to us. This policy explains what information we collect, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.
Information We Collect
We collect the following types of information when you interact with Kavya Ethnics:
Personal Information:
- Full name
- Delivery address (complete with pin code)
- Phone number and WhatsApp number
- Email address
- Payment information (processed securely by payment gateway — we do not store card details)
Automatically Collected Information:
- IP address and browser type
- Pages visited and time spent on site
- Device information (mobile, desktop)
- Cookies and tracking pixels (for advertising)
How We Use Your Information
- Order fulfilment: Process, pack, and deliver your order
- Communication: Send order confirmation, tracking updates, and delivery notifications
- Customer support: Respond to your queries, returns, and complaints
- Marketing: Send offers, new arrivals, and festive promotions (you can opt out anytime)
- Improvement: Analyse browsing behaviour to improve our website and product offerings
- Legal compliance: Maintain records as required by Indian tax and business laws
Data Sharing
We do not sell your personal information. We may share your data with:
- Courier partners (name, address, phone for delivery)
- Payment gateways (for secure transaction processing)
- Marketing platforms (Meta, Google — anonymised for ad targeting)
- Legal authorities (if required by law or court order)
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and show you relevant advertisements on social media platforms. You can disable cookies in your browser settings, but this may affect website functionality.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure. All payments are processed through encrypted, PCI-DSS compliant payment gateways.
Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at kavyaethnics@gmail.com.
Children's Privacy
Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us for removal.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.