Order Processing
All orders are processed and dispatched within 1–2 business days of order confirmation.
Delivery Time
Standard delivery across India in 4–7 business days from dispatch date.
Free Shipping
We offer free shipping on all prepaid orders across India. COD charges may apply.
Pan India Delivery
We ship to all 29,000+ pin codes across India through trusted courier partners.
Shipping Partners
We ship through leading courier services including Shiprocket, Delhivery, Blue Dart, DTDC, and India Post, depending on your pin code and order value. The courier partner is chosen to ensure the fastest and safest delivery to your location.
Delivery Timeline
| Location | Estimated Delivery | Notes |
|---|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, etc.) | 3–5 business days | Faster delivery available |
| Tier 2 Cities | 4–6 business days | Standard timeline |
| Tier 3 / Rural Areas | 5–8 business days | May vary by pin code |
| Remote / J&K / NE States | 7–12 business days | Subject to serviceable area |
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS and/or email. You can use this to track your shipment on the courier partner's website. For order status, you may also contact us on WhatsApp: +91 99247 79997.
Cash on Delivery (COD)
- COD is available on orders up to ₹3,000
- A COD handling fee of ₹30–50 may apply
- Please ensure someone is available at the address to accept and pay for the order
- If COD order is refused at delivery, the customer may be restricted from placing future COD orders
Failed Delivery
If a delivery attempt fails (incorrect address, nobody available, address inaccessible), the courier will make up to 3 delivery attempts. After 3 failed attempts, the package will be returned to us. In such cases, re-shipping charges will apply for re-dispatch.
Shipping Delays
While we strive to meet all delivery timelines, delays may occur due to:
- Public holidays or festive season rush
- Natural calamities, strikes, or force majeure events
- Incorrect or incomplete delivery address
- Remote or difficult-to-access locations
Kavya Ethnics is not liable for delays caused by third-party courier services once the order has been dispatched. We will, however, assist you in tracking and resolving any issues.